Customer Care
Future and Environmental Focus | Accreditations | Customer CareCustomer Service Delivery
RDF believes that customer care and customer satisfaction are vital to the continued success of any business.
It is an integral part of the ethos of the company, all RDF staff deal with customers in an open, friendly, polite, courteous and professional manner, as a matter of course.
We also understand the importance of establishing lines of communication with our clients, in order to deal immediately with any queries and to offer information and advice about every stage of the project's progress.
RDF's chief objective, once the detail of the service required has been thoroughly understood, is to bring the project in on time and within the budget agreed.
Totally confident in the quality of our building services, specialist joinery workshop operation and additional products and services available, we strive constantly to maintain and improve upon the high level of customer service the Group offers. To this end, all customer feedback is closely monitored and surveys carried out regularly. This information is then translated onto a monthly KPI chart, and any area for possible improvement is very closely considered.
Workmanship QualityRDF team members are encouraged to work together to ensure that all building, joinery, renovation, refurbishment, and mechanical and electrical projects are completed to the highest possible standards.
Because we set ourselves these high standards, it is only natural that we would wish our clients to be similarly delighted with the success of achieved projects.
As an example, our joinery workshop is manned by a team of very highly skilled, time-served craftsmen who take enormous pride in the work they produce. This pride is reflected in the active encouragement of clients to visit the workshop premises to personally view the quality of the facilities and workmanship.
Similarly RDF highlights our dedicated team of exceptionally qualified specialists involved in mechanical & electrical testing, inspection and installation, all of whom hold the relevant professional qualifications.
Price & ValueRDF Building Services understands the importance of bringing a project in on time and within the budget agreed. It is therefore one of our top priorities of policy to keep costs to a minimum by efficient and careful planning.
In addition, creative bulk purchasing and very strong supplier relationships allow us to offer the very best value to clients, both in time and budget management.
Client Relationship DevelopmentRDF Building Services is committed to establishing the very best relationship possible with all our clients, and takes every opportunity to strengthen them through actively promoting social events and corporate hospitality.
CSRRDF Building Services Ltd takes pride in that we are a totally socially and environmentally responsible business.
Much of our work involves the provision of essential facilities for communities, both in the private and public sector, including hospitals, centres of education, law courts, leisure centres, offices, retail stores, and industrial buildings, and also the maintenance of heritage, Listed and Graded buildings.
We are totally aware that our activities impact on the environment and community in general, including clients, the occupiers of buildings and premises and the wider public. Every effort is made to minimise any adverse ecological effects of our operation and to deal responsibly with all environmental issues encountered.
RDF conducts its business transparently and with accountability for all our operations, while continuing to remain profitable and highly competitive.
Self regulated by our own imposed rigorous ethical, professional and legal standards, RDF continues to deliver the highest quality of service in every area of its operation, ensuring a sustainable developed environment for future generations.
Working closely with employees, clients, suppliers and contractors and sub-contractors, we endeavor to balance short and long-term interests, whilst taking into account every consideration in the integration of economic, environmental and social issues in the development of our strategic decision-making.
Dealing fairly and open-mindedly with all who are connected with our wide-ranging operations, RDF actively encourages communication with all our stakeholders in order to grow ever more efficient and effective as a business.
The following statement outlines the Group's determination for effective management of our corporate and social responsibilities, and forms the starting point for the development and implementation of RDF’s policies and procedures in this area.
- RDF Building Services Ltd are thoroughly committed to their employees, recognising the need to attract, recruit and retain employees with the potential, skills and experience necessary in order to maintain the continual growth and development of their business.
The depth of commitment by RDF to its employees, clients and the public at large, is embodied within the following statement of intent:
- Health, safety and wellbeing: The continuity of excellent Health & Safety procedures is the most important priority of the RDF Buildings Ltd business operation. The Group is absolutely committed to the maintenance and the continual improvement of standards in all areas of occupational and industrial health. Consideration of health and safety factors applies equally to RDF's own employees, clients, contractors and sub-contractors and to all members of the public affected by the Group's activities.
- Equality and diversity: RDF are committed to providing an open and all-inclusive working environment, within which all employees are entitled to feel justly valued and be accordingly treated with courtesy, dignity and respect, irrespective of gender, ethnicity, sexual orientation, disability or age. This commitment extends to equal opportunity for all, with the assurance that applicants or employees will receive equal treatment, and that favourtism of any kind will not be tolerated.
- Learning and Development: RDF are committed to the continued creation of a positive culture of learning and development, in order that all employees have the opportunity to improve the knowledge and skills required in order to maximise overall business effectiveness and personal satisfaction. RDF totally pledges its support in all areas of staff development, offering positive encouragement and assistance wherever it may be required in order for staff to develop their potential to the fullest.
- RDF continues to strive to satisfy all customers requirements by working with them in mutually advantageous partnership. RDF also pledge to deliver its quality projects and services within the agreed time-frame, with due regard to every aspect of safety and the environment. RDF offers total support to its customers by developing sustainable solutions to meet their exact project requirements.
- RDF acknowledges its responsibility to the environment and future generations, and continues to make every effort to improve every aspect of its environmental performance. It also pledges to take all reasonable measures to manage its operations in a way that ensures minimal negative environmental impact.
- RDF recognises the impact of forecast climate change on its business activities, and is committed to reviewing its business practices and performance to identify further means of reducing energy, transport, and water facility usage in the future. It is also committed to best practice standards in respect of resource recycling and the minimisation of waste materials. RDF is also open to the implementation of good practice procedures which may be advised by its clients, contractors or suppliers.
